Shipping Rates
Shipping rates are based on the order subtotal.

Processing Times
We are currently processing orders within 2 weeks.

Shipping Times
Once your order is cut, sanded, inspected, and packaged for shipping, we will create the shipping label. The map below shows an approximate time to arrival at your address after the label is created. The shipping companies will send an email with the tracking after we create the shipping label for your order.

Returns
If you order incorrectly or decide you no longer want the product, you can email us to request a Return Merchandise Authorization (RMA). Once we receive the returned products, we will issue a refund for the order subtotal (excluding shipping). Orders returned without the RMA number or more than 10 days after the RMA is issued will be refused and sent back to you.

Custom products will incur a 50% restocking fee. Stock products (marked as stock on the website) will incur a 15% restocking fee.

If we make a mistake on your order, we will be happy to replace the product if you notify us within 7 days of receiving your order.

Order Cancellations
If you must cancel your order, we will be more than happy to work with you, as long as the order has not been started or processed. If the order has been started, there will be an order cancellation fee. The cancellation fee depends on where the order is in our system. This fee will range from 10% to 50% of the order subtotal.

If you notice an error in your order, please contact us immediately so we may fix the issue.